In today’s modern workplace, you need to support your users and ensure they can access their applications, services and data from any device, in any location, around the clock. Does your team have the resources to manage incoming IT service requests throughout the increasing working day and beyond?
Managing the desk is an important part of IT operations but as a busy team you have to strike the right balance between managing the mass of business as usual and delivering innovative new services.
How we can help
Ideal for companies with 50-3000 employees, our Service Desk enables you to pass the support and management of your end users to One Managed Service, to a defined SLA. This allows your team to focus on managing the core environment and initiatives that have the biggest impact to your business.
We can also support you outside of the traditional working day, meaning your team doesn’t have to be on call unless it’s a real emergency.
On a 24/7 basis, our team will provide end user support and escalate relevant cases to appropriate 3rd party or internal resolver groups, maintaining responsibility for managing the case and updating the end user.
Software Development Services
Are you struggling with a bespoke application?
Are your existing developers no longer available?
Are you no longer happy with the level of service you're receiving from your current supplier?
If you answered yes to any of the above, then please find out how One Managed Service's development team can help.
Get a competitive advantage with our Professional Services
As demands on IT continue to grow, keeping up can be a challenge. So while meeting your current needs is a good start, the best technology solutions consider future needs as well.
Our IT professional services team can help you build and orchestrate a strategy that supports your organization both today and tomorrow.
Our experts will assess your objectives and identify areas of opportunity. Then, with your unique needs in mind, we’ll recommend technologies and services that will give your organization a competitive advantage. We will leverage our industry partnerships to help get your new technology up and running and manage it for the long haul.
We can help you take control of your company-wide IT assets, from providing simple inventory control to ongoing remote management.
We boast highly developed project management skills and assign a ‘single point of contact’ model to every project.